I’d had my Lifeproof case replaced, under warranty, about 4 months ago, because something snapped. They took my info, and sent me a new one, for the cost of shipping (~$6). Yesterday, I noticed that the cover for the switch had broken, meaning that it’s not waterproof anymore. I called, and in about 15 minutes, a new one will be sent to me. Absolutely no questions of how it happened, what I’d done, or anything like that.
I said “it’s broken”, to which she said “oh, I’m sorry – let me get some details, and a new one will be sent out to you!” Sweet, to the max.